If you don't yet use patient satisfaction surveys at your practice, now may be the time to start. Almost 80 percent of medical practices deemed "better-performers" conduct patient satisfaction surveys, up from 76 percent in 2007, according to the results of a recent survey from the Medical Group Management Association. Further, higher performance was correlated with more frequent surveys.
In the era of health reform, your practice is more directly affected by patients' behavior than ever before. This means that even if you prescribe all the right treatment and give top-notch advice, you may still face penalties if your patients don't follow through with the steps they need to take (i.e., complying with your instructions) to make good outcomes possible
As the Internet age has evolved, so too have doctors' love-hate relationships with online reviews. As a recent post from Forbes pointed out, giving patients the power to influence physicians' reputations on such a large scale, with limited ability to respond, is scary
Many doctors fear being sued for malpractice and for good reason. A 2010 report from the American Medical Association indicated that nearly all physicians would be sued by a patient sometime during their careers. However, it's not a given that injured patients or their family members will sue after a bad outcome. A recent article from Medscape reveals some of the key reasons patients will resist bringing even a strong case to court:
This week, one of our top stories focused on an important topic for all workplaces, including medical practices: Embracing generational differences without stereotyping. Here, prompted by a post by...
My six-year-old son has one of those infectious personalities that forces smiles out of people even in the middle of their worst days. And he knows it, too. "I'm pretty hard to...
A common theme in recent healthcare news is the idea of bolstering physician empathy as a path to better patient engagement, satisfaction and outcomes. But how much compassion is too much?
Even though most preventive care, including screening mammograms, is available without coinsurance to patients, other "hidden" costs of preventive care may still keep young, low-income women from getting breast lumps examined in a timely fashion, a study published Nov. 11 in Cancer suggests.
Since the passage of the Affordable Care Act in 2010, the healthcare industry has cast its spotlight squarely on primary care, asking questions about medical homes, care coordination, chronic...
Whether you're looking to attract new patients or keep the ones you have, consider how your practice performs in these critical areas:Empathy and bedside manner, patient experience and convenience.