It's no secret that people take to social media when they have a complaint. It's been said many times that brands need to be in social media, because even if the brand isn't out there, people can still mention it, in both good and bad ways. Hospitals are no exception to this rule.
As the government makes it easier for hospital employees to report fraud and quality issues, and as social media gives disgruntled employees an outlet to air dirty laundry, hospitals must work employees to make them feel comfortable addressing concerns internally, Hospitals & Health Networks reported.
While shared medical appointments offer patients with like conditions the ability to support and learn from one another in person, emerging social media platforms can offer similar benefits from a distance. What's more, medical practices that embrace this trend can achieve better patient engagement while delivering a strong marketing message, according to an article from Gastroenterology & Endoscopy News.
This week FierceHealthcare covered a story that struck a nerve with readers, raising questions about social media use, HIPAA, the bias shown to doctors versus nurses and firing practices at hospitals. In case you missed it, an emergency room (ER) nurse in New York w as fired after posting a photo of an empty trauma room after clinicians saved the life of a man hit by a subway train.
Patient satisfaction is an increasingly important topic in healthcare, and three factors are driving that increased prominence, according to an article in Hospitals & Health Networks Daily.
The firing of a New York City nurse for her social media use has reaffirmed the hazards of healthcare workers bringing their work online, according to ABC News.
It's nice to see the FDA finally catch up with how consumers and patients are sharing information online, especially since medical device manufacturers, pharma companies and other healthcare professionals are are doing the exact same thing.
As the healthcare industry moves toward value-based care, hospital CEOs are under more pressure and scrutiny than ever before to deliver effective and financially efficient care, all in the face of the highest CEO turnover of all time. Here are three ways hospital and health system CEOs can ensure professional success in the volatile healthcare industry.
Two new draft federal guidance documents published by the U.S. Food and Drug Administration focus on regulation of medical products and electronic digital platforms and correcting information regarding such devices and prescription drugs via Internet communication platforms.
As the healthcare industry shifts toward value-based metrics, patient engagement is a hot-button issue. Two recent articles examine the monetary side and technology aspect of patient engagement, and the important role they play in working with healthcare consumers to improve quality of care.