Tag:

patient relations

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Latest Headlines

Practice report cards: What patients really look at

Summer is finally here! But in the midst of trading backpacks for beach bags, many of us engage in another late-June tradition: scrutinizing report cards.  I don't know about you, but the items schools measure and "grades" to achieve changed a lot since I rode a yellow bus. My generation's "M" for "meritorious" is now a "4" for "independently applying skills with accuracy." Elementary student "citizenship" is now comprised of several elements, such as, "Contributes to a positive learning environment."

Why "financial toxicity" is a medical issue

Physicians can cite several reasons to not discuss costs of treatment with patients. The information may not be readily available, for example, or doctors may not have time during office visits to provide financial counseling. 

'Quiet' lessons: How to help introverts reach their full potential

This week, one of our top stories focused on an important topic for all workplaces, including medical practices: Embracing generational differences without stereotyping. Here, prompted by a post by...

3 patient experience mistakes and how to fix them

For office-based physicians, "patient experience" is no longer just a buzz word. Pilot programs already exist in which physician survey scores impact their compensation; and by 2017 Medicare's value-based modifier program will affect all participating providers, noted Meryl Luallin, a consultant and professional mystery patient with the SullivanLuallin Group, at this year's Medical Group Management Association conference in San Diego. She not only advised on how physicians can focus their efforts to boost their scores, but also explained how to correct three common mistakes:

Build your base: How to motivate patients for the long haul

As often happens in a given issue of FiercePracticeManagement, we have two top stories that appear to be at odds. On the one hand, we have new research published in the Journal of the American...

Can medical practice innovation bring back old-fashioned care?

Maybe it's from all of the literature I was forced to analyze as an English major, but I'm fascinated by paradoxes. It's something about that moment when seemingly counterintuitive...

Emotions shape medical decision-making

As the Affordable Care Act helps drive industry momentum toward shared decision-making between patients and physicians, it's important for doctors to understand not only how much input patients want, but also about some of the counterintuitive ways information presented to patients may shape their thought process, according to a recent post in the  New Yorker.

3 ways to improve patient experience, operations

The June issue of  Consumer Reports examines patient experiences at physician offices and finds many common problems persist. Meanwhile, a study from the publication highlights ways to improve service and operations.  

Study: Docs show less concern, empathy for obese patients

When it comes to biomedical communications, physicians treat all of their patients the same, a recent study from Johns Hopkins Medicine found. However, audiotaped encounters between 39 primary care doctors and 208 of their patients revealed a major difference in the amount of empathy physicians provided for overweight and obese patients compared to their normal-weight counterparts, according to researchers.

Practices have two choices to address worsening wait times

Despite increasing industry insights into how deeply patients are bothered by long waits to see a physician, the problem appears to be getting worse, according to a new Vitals Physician Wait Time Report.