patient relations

Latest Headlines

Latest Headlines

Network confusion can lead to angry patients, practice headaches

Finding out whether a physician is in a patient's insurance network is more complicated than meets the eye, leaving practices to sort out the confusion following an unexpected bill for high out-of-network rates, according to an article from  Kaiser Health News.

'Slow medicine' concept continues to simmer

The idea of spending more quiet time conversin g with patients  versus darting through checklists  seems to be catching on. In fact, an entire movement known as "slow medicine" has gained physician devotees from various career stages,  NPR  rep orted.

3 ways to boost health insurance literacy

If the average patient's ability to understand medical information is poor, the U.S. public's comprehension of the current healthcare/insurance system is in dire need of improvement. 

Juggling act: Balance short- and long-term goals to see tangible results

It's officially fall. And if we didn't feel so already, the earlier and earlier sunset reminds us that there are hardly enough hours in a day to accomplish everything on our lists.  For me, with work and home life all jumbled under one roof, some days I need to put all of my energy into achieving the bare minimum (i.e., meeting the day's deadlines and keeping the kids in one piece). 

No easy answers: Practicing medicine amid the push and pull of healthcare

I'm not sure if I love it or hate it when this happens, but today's issue of  FiercePracticeManagement  is an example of one that includes more discussion points than clear-cut advice. Many questions raised by these stories surround the idea of influence--identifying it, disclosing it and attempting to control it.

How much should patients know about their doctors?

How much should patients know about their physicians? Transparency should go further than some doctors say is necessary,  Leana Wen, M.D., founder of the  Who's My Doctor  blog,   to ld  the  Boston Globe.

Practice report cards: What patients really look at

Summer is finally here! But in the midst of trading backpacks for beach bags, many of us engage in another late-June tradition: scrutinizing report cards.  I don't know about you, but the items schools measure and "grades" to achieve changed a lot since I rode a yellow bus. My generation's "M" for "meritorious" is now a "4" for "independently applying skills with accuracy." Elementary student "citizenship" is now comprised of several elements, such as, "Contributes to a positive learning environment."

Why "financial toxicity" is a medical issue

Physicians can cite several reasons to not discuss costs of treatment with patients. The information may not be readily available, for example, or doctors may not have time during office visits to provide financial counseling. 

'Quiet' lessons: How to help introverts reach their full potential

This week, one of our top stories focused on an important topic for all workplaces, including medical practices: Embracing generational differences without stereotyping. Here, prompted by a post by...

3 patient experience mistakes and how to fix them

For office-based physicians, "patient experience" is no longer just a buzz word. Pilot programs already exist in which physician survey scores impact their compensation; and by 2017 Medicare's value-based modifier program will affect all participating providers, noted Meryl Luallin, a consultant and professional mystery patient with the SullivanLuallin Group, at this year's Medical Group Management Association conference in San Diego. She not only advised on how physicians can focus their efforts to boost their scores, but also explained how to correct three common mistakes: