Tag:
patient experience
Latest Headlines
Latest Headlines
Quality improvement: A race with no end
Deb Beaulieu
If you've been reading FiercePracticeManagement for a while, you might have guessed that April 16 was a big day in my household: Marathon Monday. The Boston Marathon, to be
Men, women perceive quality with different measuring sticks
Measuring healthcare in terms of quality is a relatively new concept, one in which even the biggest payer in the country admits is a work in progress. One initial lesson is that the word "quality"
A simple story about an amazing patient experience
Deb Beaulieu
Patient experience is hot right now. But like its cousin, patient satisfaction , it's a buzzword that runs the risk of getting tossed around without enough sincerity behind
Poor systems, not docs, drive bad online reviews
It can be nerve-wracking to have no control over what patients post about your practice on sites , such as Yelp and RateMDs. But a recent study from the University of California confirms other reports
Patient experience top priority in specialist-to-specialist referrals
When choosing to whom to refer a patient, it goes without saying that doctors prioritize clinical quality, validated by new research from Harvard Medical School, Brigham and Women's Hospital, and
Patient experience: New incentives needed to improve physician interactions
Since 2006, some 117 physician groups in the Bay State have been provided with detailed reports on their patient experience performance from Massachusetts Health Quality Partners, the organization
Maximize revenue by mastering patient flow
Not long ago, I asked several consultants to name the top area practice managers should put their energy if they suddenly discovered more time on their hands (for instance, if they outsourced their
