Tag:
mystery shoppers
Latest Headlines
Latest Headlines
Credit outspoken individuals with 'mystery shopper' project's quick demise
When we reported back in May on HHS' proposal to deploy 'mystery shoppers' to determine how hard it really is for patients with various types of insurance to get an appointment with a primary care
Undercover actors catch physicians' contextual errors in care
Although healthcare mystery shoppers have historically been used by some practices and hospitals to identify service flaws from the patient perspective, a recent study sent actors into first-time
