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Hospital leaders: Words of caution for social media outreach

Guest post by Nancy P. Jean, s enior social media strategist for Lifespan Inc. So you're tweeting, posting to Facebook, updating Pinterest boards and maybe putting pictures up on...

Yelp rates patient experience better than satisfaction surveys

The crowdsourcing site Yelp, in which customers rate the quality of restaurants, hotels and a wide range of other businesses, does a better job than the Hospital Consumer Assessment of Healthcare Providers and Systems survey in rating the quality of hospital stays, according to a new study.

Court rules hospital not responsible for employee's Facebook patient privacy violations

A judge has ruled a hospital is not liable for an employee's Facebook post containing a screenshot of a patient's medical record that revealed she had a sexually-transmitted infection, setting a potential precedent for emerging issues of social media and patient privacy, according to the  Cincinnati Enquirer.

Union: Meridian Health revising social-media policy to protect nurses' rights

Two New Jersey hospitals revised a strict social-media policy that could have had nurses in hot water for posting posts on Facebook supporting the nurses' union during contract negotiations, NJ.com reported.

Patient tweets may reveal insights into health outcomes, hospital experiences

​Every day social media posts may provide insights about health, health outcomes and the quality of care at hospitals, according to two new studies published in the journal  BMJ Quality & Safety.

'Sky is the limit' for health providers who use social media

Social media can be a minefield, but platforms such as  Facebook, LinkedIn, Instagram and Twitter can also provide physicians and other healthcare professionals with an array of previously unheard-of advantages and the ability to confer with other professionals--no matter where they are in the world. 

5 dos and don'ts for healthcare social media

Here are three ways leaders can make social media work for their organizations and two ways it can go wrong.

Hospitals' commitment to social media grows

Hospitals in Ohio are spending more money and resources on social media but also say they don't have the staff and time needed to use social media effectively.

How to use social media to enhance customer service

Out of all the industries included in Twitter's customer service data, tweets aimed at healthcare organizations grew by the highest percentage (132 percent) between March 2013 and February 2015. What's more, Facebook and Twitter are no longer just marketing tools, but an extension of businesses' customer relationship management.

More secure-messaging systems needed to meet patient demand

Patient demand for easy electronic access to their healthcare providers continues to rise, but practices have more work to do in adopting communications technologies and engaging people in using them.