A number of recent surveys have revealed that patients want more online access to physician practices and would take advantage of technologies that made it easier for them to make appointments and pay their bills.

For Illinois-based Elmhurst Memorial Healthcare's Elmhurst Clinic, higher use of self-service offerings has not just boosted patient satisfaction, but also amped up the practice's cash flow, Healthcare Finance News reports.

As a result of adding 17 check-in kiosks enterprise-wide, for example, Elmhurst Clinic increased its time-of-service collection rate to 97 percent, reduced statement mailing costs and limited refunds by not collecting co-pays for visits that do not require one. The kiosks also have the capability to import the patient-entered demographic information into the practice's EHR system, cutting down on repeat data entry and errors.

In addition, Elmhurst patients can make appointments or pay bills online or even on the go with a mobile device. According to the practice, these capabilities help empower patients, increase engagement, and build loyalty.

To learn more:
- read the article in Healthcare Finance News

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