Latest Commentary

Practice tip: 3 ways to break out of workday ruts

Chances are that no matter how passionate your clinical, administrative and support teams are about the work they do every day for your practice, they're vulnerable to getting stuck in the...

HR tip: Harness the power of self-awareness

It's not uncommon for healthcare organizations to use personality tests or other predictive screening tools to determine whether a candidate truly possesses the mindset they want among...

4 ways to stay in love with medicine

The business of healthcare is grueling at times--and arguably tougher with each passing year or day. As a result, some physicians leave and go on to exercise their talents elsewhere, typically with...

Juggling act: Balance short- and long-term goals to see tangible results

It's officially fall. And if we didn't feel so already, the earlier and earlier sunset reminds us that there are hardly enough hours in a day to accomplish everything on our lists. For me, with work and home life all jumbled under one roof, some days I need to put all of my energy into achieving the bare minimum (i.e., meeting the day's deadlines and keeping the kids in one piece). 

No easy answers: Practicing medicine amid the push and pull of healthcare

I'm not sure if I love it or hate it when this happens, but today's issue of FiercePracticeManagement is an example of one that includes more discussion points than clear-cut advice. Many questions raised by these stories surround the idea of influence--identifying it, disclosing it and attempting to control it.

How doctors can overcome social isolation

For as long as I've written about medical practices, a recurring theme is the plight of solo physicians to preserve their autonomy. But one of this week's top stories touches on a darker side of independence. 

4 ways to address and embrace constructive conflict

People always advise: Don't shy away from productive conflict. Letting problems fester, in the long run, leads to far more miscommunication and preventable issues. I'm far from alone in having trouble adopting this concept into my own behavior. Both professionally and personally, learning to call foul--at the right time, in the right way--is an area of high anxiety.

3 ways to get employees to do the right thing

Sometimes in my role as messenger, I relay practice management advice I don't entirely agree with. This week, I shared one physician's rather rigid stance on employee time theft, which essentially amounted to zero tolerance for staff members' personal use of the Internet or cell phones during work time. 

Customer service: Small gestures can make big impact

Often when we talk about customer service and patient satisfaction, we focus on high-level issues, such as overall politeness of staff and convenient parking. But while these elements certainly matter to patients, seemingly small gestures can also impact patients' impression of your practice.

Get stronger by thinking beyond yourself

During the past week or so, many of you reading likely dumped a bucket of ice water over your head, on camera, to help raise donations and awareness about amyotrophic lateral sclerosis (ALS). And chances are actor Robin Williams' death from apparent suicide stopped you in your tracks when the news broke Monday evening.