Although the conversation may be difficult, money has to become a part of the conversation between practices and patients. The discussions may be easier, however, thanks to the release of the Healthcare Financial Management Association's release of its new Patient Financial Communications Best Practices.
Six months ago the city of Boston and the country was rocked by the bombings at the marathon. Some who were at the finish line in Boston that day refer to it simply as "April 15." This past weekend, numerous first responders returned to the bomb site to pay tribute and share support with others who were there. For many of these individuals, I'm convinced that their emotional injuries have been no less severe than those of the victims who were hospitalized. Even though the rest of us genuinely see these responders as heroes, many of them are haunted by a feeling that they didn't help enough. In the meantime, their invisible wounds too often go unrecognized and unhealed.